Support

Help and contact for your Zepliner eSIM and account.

Guides

Step-by-step instructions to install and activate your eSIM.

iPhone (iOS) guideAndroid guide

Common fixes

Try these quick checks before contacting support.

  • No data? Make sure cellular data is enabled for the eSIM and data roaming is turned on.
  • Activation failed? Confirm you're connected to Wi-Fi during installation and try again.
  • Slow speed? Some destinations can be limited by local carrier conditions; try toggling airplane mode.

Frequently asked questions

Contact

If something goes wrong, this is the fastest way to reach us.

Emailsupport@zoragrad.com
Instagramzoragrad.official

For account, payment, or technical issues, include your destination, device model, and the package you purchased so we can help faster.

Typical response time: within 24 hours (often faster).