Términos de servicio

Última actualización: March 29, 2026

Zepliner Terms of Service

Last updated: March 29, 2026

Effective date: March 29, 2026

These Terms of Service ("Terms") form a binding agreement between you and Zepliner regarding your access to and use of our website, mobile applications, eSIM services, prepaid data plans, and related features (collectively, the "Services").

By creating an account, purchasing, installing, activating, accessing, or using any part of the Services, you agree to these Terms. If you do not agree, do not use the Services.

Zepliner is operated by ZORAGRAD LTD.

Who we are

Company name: ZORAGRAD LTD
Company registration number (CRN): 16701620
Registered office address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Business telephone number: 020 8059 1042
Support contact email: support@zoragrad.com

Eligibility and account requirements

To use the services, you must:

be at least 18 years old or the age of legal majority in your jurisdiction;
be legally capable of entering into a binding agreement;
provide accurate and up-to-date information where required;
use a compatible, eSIM-supported, and carrier-unlocked device where applicable;
comply with these Terms and all applicable laws.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs through your account.

About our services

Zepliner provides prepaid mobile data services delivered through eSIM technology.

Our Services may include:

prepaid eSIM data packages;
country-specific or multi-country territory-based plans;
plans with different data allowances and validity periods;
mobile applications, websites, installation guides, and related support tools.

Available plans, destinations, prices, validity periods, and features may change at any time without prior notice.

What you are purchasing

When you purchase from Zepliner, you are purchasing a prepaid digital connectivity service delivered through an eSIM profile.

Unless expressly stated otherwise:

all plans are prepaid and non-recurring;
plans are limited by validity period, destination, and data allowance;
plans expire automatically once their validity period ends or the data allowance is exhausted, whichever occurs first;
unused data and expired validity periods are not recoverable or extendable;
coverage, speed, and network quality depend on third-party telecom and network partners.

Device compatibility and user responsibility

You are responsible for confirming before purchase that:

your device supports eSIM functionality;
your device is carrier-unlocked;
your device is compatible with the purchased destination and service requirements;
you follow the installation and activation instructions provided in the app or on our website.

You must not delete, reset, or otherwise interfere with the eSIM profile in a way that disrupts service delivery.

We are not responsible for issues caused by device incompatibility, carrier locks, user error, unsupported devices, improper installation, improper activation, or misuse of the eSIM.

Coverage, speed, and service quality

Coverage, speed, latency, availability, and overall service quality depend on local carriers, telecom operators, infrastructure, signal conditions, device capability, congestion, geography, restrictions, and other factors outside our control.

We do not guarantee:

uninterrupted service;
continuous network availability;
minimum speeds;
coverage in every location within a listed country or territory;
compatibility with every device or operating system;
that service quality will match your home carrier or any advertised maximum speed.

Any coverage maps, destination lists, or network references are for general informational purposes only.

Fair use and acceptable use

The services are intended for lawful, legitimate, and reasonable use.

You must not:

use the services for unlawful, fraudulent, abusive, or harmful purposes;
attempt to resell, clone, duplicate, redistribute, reverse engineer, exploit, or commercially misuse the Services unless expressly authorized by us in writing;
abuse promotions, coupons, refunds, disputes, or support channels;
use stolen payment methods, false identities, misleading account information, or unauthorized third-party credentials;
interfere with or disrupt our systems, applications, websites, networks, or providers;
use automated tools, bots, or scripts in a way that harms or risks the services;
use the Services in a manner that violates telecom, sanctions, export, consumer, fraud, or other applicable laws.

We may investigate suspicious activity and may restrict, suspend, cancel, or terminate access where misuse, abuse, fraud, resale, or policy violations are reasonably suspected.

Orders, payments, and pricing

By placing an order, you authorize us and our payment providers to process the applicable charges.

You agree that:

prices, currencies, taxes, fees, and plan availability may change at any time before purchase;
completed purchases may be subject to fraud checks, verification, review, restriction, or cancellation;
promotional offers and coupon codes may be subject to additional conditions and may be withdrawn, limited, or rejected where misuse or error is detected;
payment processing is handled through third-party providers and may be subject to their own terms and checks.

We reserve the right to refuse, delay, review, or cancel any order where we reasonably suspect fraud, abuse, payment risk, operational issues, pricing error, technical error, policy violation, or legal risk.

Activation, delivery, and validity

After a successful purchase, your eSIM details will be delivered digitally through the app or website.

You are responsible for:

installing the eSIM correctly;
activating it in accordance with the product instructions;
checking the validity period and destination rules;
using the service before expiration where applicable.

Validity periods and expiration rules may differ depending on the plan. Certain plans may begin counting validity from the first network connection or activation, as described in the product details.

Refunds and cancellations

Refunds, credits, replacements, and cancellations are governed by our separate Refund Policy, which forms part of these Terms.

Refund eligibility may depend on factors such as:

whether the eSIM has been delivered;
whether it has been installed;
whether it has been activated;
whether data usage has begun;
whether the issue was caused by device incompatibility, user error, misuse, or circumstances outside our control;
whether fraud, abuse, or policy violations are suspected.

We may refuse refunds or reversals where permitted by law and where abuse, chargeback misuse, promotional misuse, suspicious activity, or other violations are identified.

Fraud prevention, abuse monitoring, and account security

Because Zepliner provides digital prepaid services, transactions and accounts may be reviewed for fraud prevention, abuse detection, dispute handling, and platform security.

We reserve the right to:

review transactions, accounts, devices, sessions, coupon usage, and related activity;
request additional information where reasonably necessary;
suspend or limit accounts, orders, installations, activations, or support actions;
cancel services or deny access where fraud, abuse, stolen payment use, resale, or policy violations are suspected;
preserve records relevant to disputes, investigations, legal claims, and operational protection.

Support and troubleshooting

If you experience an issue, you should contact support as soon as reasonably possible and provide relevant details, such as:

your order or account information;
the destination involved;
the device model;
screenshots or error messages where available;
a description of the issue.

Troubleshooting steps, installation guidance, FAQs, and support materials are available through our website, applications, or support channels.

Third-party services

Our services depend in part on third-party providers, including:

payment processors;
authentication providers;
cloud and infrastructure providers;
email and communication providers;
telecom, network, and upstream eSIM partners;
app stores and platform operators.

We are not responsible for outages, acts, omissions, restrictions, failures, delays, or policies of third-party providers except to the extent required by law.

Intellectual property

All rights, title, and interest in and to the Zepliner services, website, mobile applications, branding, content, documentation, graphics, text, software, and related materials are owned by or licensed to us.

You receive a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended personal purpose in accordance with these Terms.

You may not copy, reproduce, modify, distribute, publish, reverse engineer, or create derivative works from our Services or content except as expressly permitted by applicable law or with our prior written consent.

Service changes, suspension, and termination

We may at any time, with or without notice where permitted by law:

modify, update, suspend, restrict, or discontinue any part of the services;
change available countries, territories, packages, pricing, features, or partners;
suspend, limit, or terminate accounts or services where fraud, abuse, legal risk, operational risk, or policy violations are suspected;
take technical or administrative measures necessary to protect the platform, users, partners, or business.

Termination or suspension of access does not automatically entitle you to a refund unless required by law or expressly stated in our Refund Policy.

Disclaimers

The services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.

To the maximum extent permitted by law, we disclaim all warranties, representations, and guarantees, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, title, and non-infringement.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable law.

Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages;
We are not liable for loss of profits, revenue, business, goodwill, opportunity, data, expected savings, or reputation;
We are not liable for service interruptions, loss of connectivity, roaming limitations, third-party network failures, device incompatibility, user error, or circumstances outside our reasonable control.

To the maximum extent permitted by law, our total liability arising out of or relating to a specific claim shall not exceed the amount you paid for the specific service giving rise to that claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence where such limitation is unlawful.

Indemnity

You agree to indemnify, defend, and hold harmless Zepliner, ZORAGRAD LTD, its directors, officers, employees, contractors, affiliates, and partners from and against claims, liabilities, damages, losses, and expenses arising out of or related to:

your misuse of the services;
your violation of these Terms;
your violation of applicable law;
your infringement of any third-party rights;
your fraudulent, abusive, or unauthorized conduct.

Governing law and jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory local consumer law requires otherwise.

You agree that the courts of England and Wales shall have jurisdiction over disputes arising out of or relating to these Terms, except where applicable consumer law provides otherwise.

Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, business operations, providers or partners, legal or regulatory requirements, or fraud, abuse, and security practices.

When we update these Terms, we will revise the "Last updated" date at the top of the page.

Your continued use of the services after the updated Terms become effective means you accept the revised Terms, to the extent permitted by law.

Contact us

Company: ZORAGRAD LTD
Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Business telephone number: 020 8059 1042
Email: support@zoragrad.com